As a newbie on the Internet twelve years
ago, I was full of ambition and bursting with energy. I was going to find the perfect
program that sold the perfect product so I could retire to a perfect lifestyle with plenty
of income. I had been fed so many motivational videos I was addicted... which led me to my
greatest failures and most profound lessons.
Fortunately, a reality check halted my
financial freefall. After years of frustration and nothing to show for my efforts except a
debt approaching thousands of dollars, I began to realize that there is no such thing as the
marketing success formula. But there was a clue -- something called USP, or Unique Selling
Proposition/Point.
The difficult thing to understand about USP
is that no one can hand it to you, not even me. Nobody can direct you to it; you have to
discover it for yourself. USP is about making your offer different from and more valuable
than, your competitors' offer, and then, planting that idea in the minds of a targeted
group of prospects.
The population in general is on advertising
overload. They hold on to an idea of their own until some slogan or headline breaks
through and persuades them to change. Position reflects your unique selling proposition,
and that's what makes your offer more valuable than what's being offered by your
competition.
Let me use FedEx for an example. They were
competing with United Parcel Service and Postal Priority Mail, but their slogan had two
very important words that magnetized customers: "When your package absolutely;
positively has to get there tomorrow". Ahh, absolutely, positively -- used
alone, neither one has the same punch as both used together!
While you can't be all things to all
people, your business should be perceived as different from your competition in the minds
of your prospects. It's like answering their question: "...so what?" Make is
short, simple, compelling, memorable, credible. Make it absolutely, positively
better than your competition.
Domino's Pizza doesn't advertise a better
pizza. They don't advertise more toppings, crispier crust or even a better price. Can you
recall their USP? Sure you can ---"hot pizza delivered in 30 minutes or less -- or
it's free" Why call anyone else? Answer the door, it's Domino's.
You get USP right, everything is easy. You
get USP wrong, everything is hard. The business world is fierce and only the strongest
survive.
But supposing you found a perfect company
in a business for more than ten years. Supposing their product was on the cutting edge of
a billion dollar market. And supposing their compensation plan had a 75% payout; do you
still need USP? You better believe it.
Your competition now is your fellow
teammates. You are all working for the same company, selling the same product, for the
same price, and most are using the same scripts, the same ads posted in the same places.
You are using the company's replicated website that gives identical information. You look
at your very large ID number and realize how vast your competition really is. And they're
all close at hand; at your heels, their breath on the back of your neck.
How can your offer differ from theirs? You
can't adjust the price or alter company policy. But you do need something grand, something
powerful and competitively crushing that will set you apart from the rest. This
will cause sleepless nights and mental agony until you fall on the solution. But it sure
is a great feeling. Like some genie has popped out of a bottle and your wish has been
granted.
When you find your USP, plate it in 14ct
gold and offer only a smile when people ask,"...how do you do it?"
© 2006 Esther Smith
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How To Create Your Own Unique Selling Proposition
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